Privacy Policy
Last updated: June 2026
Who We Are
The BagDrag is a transportation booking and coordination service helping travelers arrange private transportation between Cancun Airport, Playa del Carmen, Cozumel, Holbox, and other destinations in the Riviera Maya.
For privacy-related questions, please contact us at:
WhatsApp: +52 987 111 9027
WhatsApp: +52 987 117 0088
Information We Collect
When you contact us or make a booking, we may collect:
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Name
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Phone number
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WhatsApp contact information
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Email address (if provided)
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Flight details
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Pickup and drop-off locations
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Number of passengers
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Special transportation requirements (pets, bicycles, oversized luggage, etc.)
We only collect information necessary to provide and coordinate transportation services.
How We Use Your Information
We use your information to:
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Arrange and confirm transportation services
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Communicate regarding your booking
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Coordinate with transportation providers
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Respond to inquiries and customer support requests
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Improve our services
We do not sell your personal information.
Sharing of Information
To fulfill your transportation request, we may share necessary booking information with the transportation provider assigned to your transfer.
This may include:
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Name
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Phone number
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Pickup and drop-off details
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Flight information
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Special travel requirements
We only share information necessary to provide the requested service.
Website Analytics
Our website may use cookies and analytics tools to understand website traffic and improve user experience.
These tools may collect non-personal information such as:
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Browser type
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Device type
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Pages visited
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Approximate location
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Referral source
This information is used for statistical purposes only.
Data Security
We take reasonable measures to protect the information you provide.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain booking information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
Depending on your location, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your information
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Withdraw consent for future communications
To exercise these rights, contact us via WhatsApp.
Third-Party Services
Our website may contain links to third-party websites, including:
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WhatsApp
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Google Maps
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Social media platforms
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Ferry operators
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Transportation providers
We are not responsible for the privacy practices of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions regarding this Privacy Policy, please contact:
The BagDrag
WhatsApp: +52 987 111 9027
WhatsApp: +52 987 117 0088
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